Frequently Asked Questions

  • What are comments?

    Turning on the Comments feature allows other people to leave comments about the Montages that you've shared with them. Comments appear below each creation when viewed from a share link or share email. To turn on comments, select Share Online. Under "Share Options," check the "Allow viewers to add comments" option. To turn comments off, uncheck this box.

  • How can I see the comments people left me?

    To find out which one of your montages have comments, go to your My Montage page. Below the name of each Montage is information on when it was last modified, the number of views, and the number of comments.

    Click on the name of the creation that has the comments you want to see. At the top of the page is a link to view comments. You will see comments below the video player.

  • I added a comment to another's Montage and it linked them to my Share Page. How do I turn off that feature?

    Go to your My Account page. Click on the "Change Account Settings" option on the menu. At the bottom of the page, uncheck the box next to "Let others see My Share Page when I comment on their projects."

  • What is "remixing"?

    When you make your creation available to others online, you have the option of making it "Remixable." This allows viewers to save a copy of the project into their own One True Media account, where they can make changes such as adding or removing content, sharing with others or ordering copies. Note: If you change or delete your original project, other people's copies will not be affected. So, before allowing remixing, make sure that you don't mind if other people can modify their own copy of your project.

    To turn on remixing, click "Share Online," then check the box that says "Allow Viewers to Remix this Project." To turn off the remixing feature, simply uncheck this box.