Frequently Asked Questions

  • How does your web site work?

    It's easy! First, you upload your content (photos, video, music) into your One True Media account. Second, use the content you just uploaded to create a Montage, Slideshow or Photo Book. Third, share your creation with others online or with TiVo and/or buy a DVD copy of your Montage, a Photo Book or other great gifts (such as posters, mugs and calendars).

  • How do I get started?

    We've made the creation process very easy. First, click on the "Get Started for Free" button on the top of the page. Second, create an account for yourself. It's fast, easy, and safe. Third, select the type of membership you want. And, fourth, start creating your Montage, Slideshow, or Photo Book. If you already have an account, just click on the "Getting Started" button on your One True Media home page. It's fun, and you won't believe what you can create in just a few easy steps!

  • How much does it cost to use your web site?

    Creating a Montage, Slideshow, or Photo Book and sharing it online is free. You just set up a free account and get started. You can also purchase copies of your creations as DVDs or Photo Books. Please see our Products page for more details. You can also upgrade your free membership to a Premium Account and receive access to all of our editing options, increased storage space and shared views, unlimited monthly uploads and creations, player skins for embedded sharing, premium music, and expanded downloading options. Premium memberships are just USD $3.99 a month or $39.99 a year. Check out our Membership page for more details.

  • What is a Montage?

    A Montage is a short, finished production of photos, video clips, and other images set to music. It also has professional touches, including pre-set special effects, transitions, and editing features, that turn your standard photo slideshow into a moving video production. A Montage can be all photos, all video clips, or any combination of these. Take a look at some Montages created by our members.

  • What's involved in making a Montage, Slideshow, or Photo Book and how long does it take?

    First, sign into your One True Media account. Next, go to your My Studio page. Under the heading, "Create a New..." click on Montage, Photo Book, or Slideshow. Give your new creation a name and begin uploading your photos and video clips. You can select music from our collection or upload your own. With a Premium Account, you can also use one of our themes with pre-selected artwork, music and transitions to get your creative process started. Once you have the photos, video clips and music you want, you can customize your Montage, Slideshow or Photo Book by changing transitions or page layouts, editing video clips, and rearranging photos and video until you're happy with your project. It's easy and takes as much or as little time as you'd like to devote to it!

  • How long will it take to receive my DVD or Photo Book?

    We process and ship DVD orders within three to four business days of order receipt. Photo Books are processed and shipped within four to six business days of order receipt. Depending on your shipping choice, please add a few more days for delivery time. We offer "Standard" shipping via U.S. Postal Service Priority Mail, "Expedited" shipping via FedEx 2-Day Express, and "Rush" shipping via FedEx Overnight. We currently do not offer FedEx Saturday delivery. Orders shipping outside the United States are sent via U.S. Postal Service Global Priority Mail.

  • Why should I make a Montage instead of hiring a videographer or using software?

    Until now, there have been only two ways to produce a video montage -- either find and hire a local videographer or buy and learn complicated software. The services of a professional videographer are likely to cost you several times more than One True Media, and you won't have direct control over the final results. With One True Media, we've made the entire process very easy for you to direct: you select your Montage design, the video clips and photos, the sequencing, and the music. If you were to attempt to make the same quality montage with computer software, you would face considerably greater expense, learning time, and potential storage issues on your computer.

  • How is One True Media different from other popular photo and video sites?

    Other online photo sites do not handle video and are therefore limited to sharing photos and making prints, albums, and other items related to still images only. If you have video and want to create something with it, One True Media is the premier site that not only lets you upload video and share it with others, but also allows you to edit your video online. We also take content in analog or digital form, so you can make a Montage or Slideshow using virtually any photo or type of video.

  • What do I need to create and view Montages, Slideshows, and Photo Books?

    Our service is supported by most major browsers. For the best results when creating, editing and/or viewing a Montage, Slideshow, or Photo Book, we recommend that you use the latest version of Firefox or Internet Explorer. You can download the latest versions of these browsers by visiting:

    http://www.getfirefox.com
    http://www.microsoft.com/windows/ie/downloads/default.mspx

    You'll also need the latest version of Adobe Macromedia's Flash plug-in installed on your browser. Here is a link to more information:

    http://www.macromedia.com/software/flash/about/

    It will check your browser to see if Flash is installed. If it is not installed, there will be a link to where you can download it.

  • Can I share my Montage, Slideshow, or Photo Book online with others?

    Yes! It's fast and easy, and you have many options, including emailing a link, posting your creation to another site, sharing your Montage on TiVo, and more! To find out what options are available for your Montage, Slideshow, or Photo Book, just click on the "Share and Post Online" link when you've finished your project.

  • Can I still make a eCards to send?

    Sorry, we've discontinued our eCards offering so no new ones can be created. However, existing eCards can still be shared and any eCards you've already sent can still be viewed by their recipients. Our eCard sharing features will also be discontinued at a later date.