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Frequently Asked Questions

  • How does your web site work?

    It's easy! First, you upload your content (photos, video, music) into your TEL•A•VISION account, or add from popular sites such as Facebook or Flickr. Second, use the content you just uploaded to create a TEL•A•VISION Video. Third, share your creation with others online, download, or buy a DVD copy of your Video.

  • How do I get started?

    We've made the creation process very easy. First, click on the "register" link on the top of the page. Second, create an account for yourself. It's fast, easy, and safe. Then, start creating your first TEL•A•VISION Video! If you already have an account, just click on the "Get Started" button on your TEL•A•VISION home page. It's fun, and you won't believe what you can create in just a few easy steps!

  • How much does it cost to use your web site?

    It is free to create Videos. You can share any Video up to 30 seconds for free. To get started, just set up a free account and start creating.

    To share Videos of any length for free, you can upgrade your free membership to a Premium Account. You also get access to increased storage space and shared views, unlimited monthly uploads and creations, premium music, unlimited songs for your soundtrack, unlimited downloads, and high-quality posting to Facebook and YouTube. Premium memberships are just USD $3.99 a month or $39.99 a year. Check out our Membership page for more details.

    You can purchase copies of your creations as DVDs. Please see our Products page for more details.

  • What is a Video?

    A Video is a short, finished production of photos, video clips, and other images set to music. It also has professional touches, including pre-set special effects, transitions, and editing features, that turn your standard photo slideshow into a moving video production. A Video can be all photos, all video clips, or any combination of these.

  • What's involved in making a Video and how long does it take?

    First, sign into your TEL•A•VISION account. Next, go to your My Videos page. Click on "Create a New Video". Begin uploading your photos and video clips. You can select music from our collection or upload your own. Once you have the photos, video clips and music you want, you can customize your Video by changing transitions or special effects, editing video clips, and rearranging photos and video until you're happy with your project. It's easy and takes as much or as little time as you'd like to devote to it!

  • How long will it take to receive my DVD?

    We process and ship DVD orders within three to four business days of order receipt. Depending on your shipping choice, please add a few more days for delivery time. We offer "Standard" shipping via U.S. Postal Service Priority Mail, "Expedited" shipping via FedEx 2-Day Express, and "Rush" shipping via FedEx Overnight. We currently do not offer FedEx Saturday delivery. Orders shipping outside the United States are sent via U.S. Postal Service Global Priority Mail.

  • Why should I make a Video instead of hiring a videographer or using software?

    Until now, there have been only two ways to produce a TEL•A•VISION Video—either find and hire a local videographer or buy and learn complicated software. The services of a professional videographer are likely to cost you several times more than TEL•A•VISION, and you won't have direct control over the final results. With TEL•A•VISION, we've made the entire process very easy for you to direct: you select your Video design, the video clips and photos, the sequencing, and the music. If you were to attempt to make the same quality Video with computer software, you would face considerably greater expense, learning time, and potential storage issues on your computer.

  • How is TEL•A•VISION different from other popular photo and video sites?

    Other online photo sites do not handle video and are therefore limited to sharing photos and making prints, albums, and other items related to still images only. There are a few sites that handle video, but none offer you the option of editing control. Our simple video clipping, professional video effects and real-time previews have yet to be matched by other services. With One True Media, you can easily mix your photos and clips and quickly edit them to create exactly what you want.

  • What do I need to create and view Videos?

    Our service is supported by most major browsers. For the best results when creating, editing and/or viewing a Video, we recommend that you use the latest version of Firefox or Internet Explorer. You can download the latest versions of these browsers by visiting:

    http://www.getfirefox.com
    http://www.microsoft.com/windows/ie/downloads/default.mspx

    You'll also need the latest version of Adobe Macromedia's Flash plug-in installed on your browser. Here is a link to more information:

    http://www.macromedia.com/software/flash/about/

    It will check your browser to see if Flash is installed. If it is not installed, there will be a link to where you can download it.

  • Can I share my Video online with others?

    Yes! It's fast and easy, and you have many options, including posting to YouTube, on Facebook, Twitter or your blog, emailing a link and more! To find out what options are available for your Video, just click on the "Share Online" link when you've finished your project.