Frequently Asked Questions

  • How does your web site work?

    It's easy! First, you upload your content (photos, video, music) into your One True Media account. Second, use the content you just uploaded to create a video montage. Third, share your creation with others online or with TiVo and/or buy a DVD copy of your Montage or as a photo book or other great gifts (such as posters, mugs and calendars).

  • How do I get started?

    We've made the creation process very easy. First, click on the "Join Us" link on the top of the page. Second, create an account for yourself. It's fast, easy, and safe. Then, start creating your first video montage! If you already have an account, just click on the "Get Started" button on your One True Media home page. It's fun, and you won't believe what you can create in just a few easy steps!

  • How much does it cost to use your web site?

    Creating a video montage and sharing it online is free. You just set up a free account and get started. You can also purchase copies of your creations as DVDs. Please see our Products page for more details. You can also upgrade your free membership to a Premium Account and receive access to all of our editing options, increased storage space and shared views, unlimited monthly uploads and creations, player skins for embedded sharing, premium music, and expanded downloading options. Premium memberships are just USD $3.99 a month or $39.99 a year. Check out our Membership page for more details.

  • What is a Montage?

    A Montage is a short, finished production of photos, video clips, and other images set to music. It also has professional touches, including pre-set special effects, transitions, and editing features, that turn your standard photo slideshow into a moving video production. A Montage can be all photos, all video clips, or any combination of these. Take a look at some Montages created by our members.

  • What's involved in making a Montage and how long does it take?

    First, sign into your One True Media account. Next, go to your My Montages page. Click on "Create a New Montage...". Give your new creation a name and begin uploading your photos and video clips. You can select music from our collection or upload your own. With a Premium Account, you can also use one of our themes with pre-selected artwork, music and transitions to get your creative process started. Once you have the photos, video clips and music you want, you can customize your Montage by changing transitions or special effects, editing video clips, and rearranging photos and video until you're happy with your project. It's easy and takes as much or as little time as you'd like to devote to it!

  • How long will it take to receive my DVD?

    We process and ship DVD orders within three to four business days of order receipt. Depending on your shipping choice, please add a few more days for delivery time. We offer "Standard" shipping via U.S. Postal Service Priority Mail, "Expedited" shipping via FedEx 2-Day Express, and "Rush" shipping via FedEx Overnight. We currently do not offer FedEx Saturday delivery. Orders shipping outside the United States are sent via U.S. Postal Service Global Priority Mail.

  • Why should I make a Montage instead of hiring a videographer or using software?

    Until now, there have been only two ways to produce a video montage -- either find and hire a local videographer or buy and learn complicated software. The services of a professional videographer are likely to cost you several times more than One True Media, and you won't have direct control over the final results. With One True Media, we've made the entire process very easy for you to direct: you select your Montage design, the video clips and photos, the sequencing, and the music. If you were to attempt to make the same quality montage with computer software, you would face considerably greater expense, learning time, and potential storage issues on your computer.

  • How is One True Media different from other popular photo and video sites?

    Other online photo sites do not handle video and are therefore limited to sharing photos and making prints, albums, and other items related to still images only. If you have video and want to create something with it, One True Media is the premier site that not only lets you upload video and share it with others, but allows you to edit your video online.

  • What do I need to create and view Montages?

    Our service is supported by most major browsers. For the best results when creating, editing and/or viewing a Montage, we recommend that you use the latest version of Firefox or Internet Explorer. You can download the latest versions of these browsers by visiting:

    http://www.getfirefox.com
    http://www.microsoft.com/windows/ie/downloads/default.mspx

    You'll also need the latest version of Adobe Macromedia's Flash plug-in installed on your browser. Here is a link to more information:

    http://www.macromedia.com/software/flash/about/

    It will check your browser to see if Flash is installed. If it is not installed, there will be a link to where you can download it.

  • Can I share my Montage online with others?

    Yes! It's fast and easy, and you have many options, including posting on Facebook, Twitter or your blog, emailing a link, sharing your Montage on TiVo, and more! To find out what options are available for your Montage, just click on the "Share Online" link when you've finished your project.